Testimonials

Irene du Plooy

Infrastructure Manager at Sphere

Dallas, Texas

I have known Mario for more than 6 years and have had the opportunity to work with him on multiple occasions in the 5* luxury cruise-line industry. Mario was a very successful Leadership Executive who took immense pride in his work and the success of his team and his department. Mario was responsible for the efficient operation and management of large Guest services teams which included an international complement and a very complicated structure. He was responsible for the success of major cruise projects, guest services initiatives, and safety related duties. Mario also provided integral support to a multitude of Revenue and Operations Managers and aided in their success as well. Working with Mario, it became clear that he firmly believed in ethical leadership practices, honesty, integrity and loyalty to his team, company and on-board guests. Mario will of great value to any organization he becomes a part of and I wish him only the best in his future endeavors. Irene du Plooy.

Soosnata Chowdhury

Customer Services Director (acting) at Princess Cruise Lines

I have had the pleasure of working with Mario Alberto. He is a excellent leader, supportive, honest, direct and fearless, practicing his management ideas and philosophies everyday, unlike many we know in our careers. His standards are set very high with passion and zero compromises - something I admire in his professional personality, leaving alone the industry experience he has under his belt and his strong hold on 5+ internationally spoken languages. In an industry governed by customer satisfaction, he is a true director who is always looking for solutions rather than accepting setbacks from problems. Mario is ethically sound and we appreciate each others level of integrity in our daily duties, regardless of who is watching. He is an asset to any organization that he serves. I look forward to work with him every time offered the opportunity.

Joseph DePhillipo

Service Excellence Training Manager at Disney Cruise Line

West Palm Beach, Florida Area

Mario is a true example of an inspiring leader. His attention to detail and professionalism are just some of the amazing qualities he holds. Mario has great confidence walking into any situation and coming out more successful than ever before. Mario can turn a guest around from even the worst situation. He knows how to lead a team to greatness and being under his guidance inspired me to become an even better Manager. 

Miguel Angel Juan Llavat

Cruise Director at MSC Cruises

Greater Philadelphia Area

Mario is a charismatic leader and always has a positive attitude. Mario always sees the best in everything and inspires you to keepmoving forward. It was a pleasure working and learning from him. 

Heather Fresa

Embarkation Guest Services Coordinator at Disney Cruise Line

Merritt Island, Florida

I have worked closely with Mario for many  years at Disney Cruise Line. As a Port Coordinator, communicating with Mario as the Guest Services Manager is a crucial part of the job. Always I find him to be accessible, and ready and willing to assist in any way he can. Not one to rest on his laurels, Mario constantly strives to make our Guests' experience the absolute best in the industry. Guest service is obviously his passion; and he also extends that same respect and professionalism to the cruise line shoreside team and partners. Mario is a natural communicator, making him very approachable and quick to draw Guests in and make them feel comfortable sharing their thoughts and opinions. He recognizes that our Guests are our industry's Life's Blood, and they are always his top priority. 

Hamed Reza Esfahanian

Future Cruise Consultant at Viking Cruises

London, Greater London, United Kingdom

I was fortunate enough to work with Mario on the Disney Dream. I have worked for Managers who know the hospitality business well however have no idea how to manager; Mario is definitely cut from a different mould. On our first meeting he put forward and made clear of his expectations for me going forward; with Mario you know exactly where you stand which I feel is extremely important with a leader. As a leader he was always willing to listen and receive feedback on a particular task or guest's situation and was not afraid to step in and adopt a hands on approach should his presence be required. Procedurally Mario knows his stuff, and I learnt a lot from him, and it wasn't just I, I have seen colleagues around me who have flourished under Mario's guidance and really come to season within their position. Mario has a wealth of knowledge to share and is willing to share it which enables others to become more empowered and confident whilst operating their daily tasks. Mario has opened up my mind and has inspired me to maximize my potential as a employee and as a person; Mario has definitely been one of the best Managers I have ever worked with and I thoroughly hope that I have the opportunity to work for him again one day.