Who We Are...

The people dedicated to helping you

Delivering uniqueness is part of today's strategy to stay on top of the Business. Regardless if you run a Bank, a Supermarket, a Hotel or a Cruise Ship, as long as you are on the Customer  Service Trade you need to realize that providing a service is not enough, you and your teams need to provide a Unique internal and external Customers Service Experience.

I am Mario Alberto, Founder and General Director of MAGSynergy, with over 20 years in high-end service experience delivery. An MBA professional with direct down-to-earth contact with what matters more: People.  

Along with my team, we are able to help you to reach new levels of understanding of the importance of adding value to your Customers and your team by understanding their feelings and emotional needs.

Our team is formed by Business Leaders, Psychologists, Marketing Business Analysts, Multilingual Trainers and front-line on-field professionals that can offer you a solution to any of your Business Challenges. It can be at the Corporate or front of the House level.

Dra Paula Roxana Gutierrez

Dra Roxana Gutierrez graduated with great honors Magna Cum Laude as a Psychopedagogist from the University of Transylvania, Brasov, Romania.

She obtained a professional master's degree within the Romanian Association of Integrative Psychotherapy in 2017 and remains an active member. In her role as a trainer and speaker for Psychology students and current professionals in the field, she plays a crucial part in enhancing their knowledge and mastering their competencies in the discipline. This field analyzes human behaviors related to education, learning, vocational orientations, personal development, and self-image.

Dra. Gutierrez has dedicated many years to exploring psychopedagogy to develop various tools and processes aimed at improving the education, self-confidence, and personal development of individuals. With a robust business background, she has extensively traveled globally. This, coupled with her multilingual skills, gives her a distinct advantage in understanding Multicultural Human behavior in an era catalyzed by Globalization.

It is clear that nothing moves forward without the Human Factor!

You may have the most Luxury Venue in town, but if you do not have the right people, with the right attitude all pulling towards the same goal, you only have the most Luxury Venue in Town. That's it.

We are prepared to elevate the quality and performance of your team by creating the Synergy needed to have a highly engaged, productive and committed team that is focused on personal and professional goals achievements, making them a true representative of your brand.